Inbox

Where is the inbox?

Open Inbox in the sidebar.

How do I reply to a customer?

Select a conversation, read the thread, and type a reply. You can insert a saved reply while you write. Send when the message looks right.

What can go wrong?

Why is the inbox empty?

No customer has written yet, or no channel is connected. Connect an account under Connect accounts, then wait for a message.

Why did the reply not send?

The monthly action pool is used up, or WhatsApp is outside the 24-hour window and needs a template. See Limits.